I stayed in a 3 bedroom unit with my husband and parents Feb 29 - Mar 3, 2019. We had just disembarked from a cruise ship, and Carol in the office was very accommodating. She helped us store (a great deal of) luggage in the office and arranged to have our suite ready early.
The suite was comfortable, bright and clean, with great views of the Yarra River and the surrounding vibrant activity. My parents enjoyed watching the rowing teams train on the river. Shopping and restaurants were just steps away. The lap pool and fitness facilities were well kept and convenient to use.
On departure, Carol arranged a maxi cab for us and Georgia in the office really saved us. She helped get our luggage downstairs, and then, when my parents left their passports in the cab, she came to our rescue, tracking down the cab and having the driver return to the airport quickly. I can't say enough about the welcome feeling and attention to detail provided by staff members here. This was the end of a 3 week vacation in New Zealand and Australia, and by far, some of the best hospitality, which is saying a lot in these welcoming countries. Thank you. I hope to return someday.