FAQs

General

Melbourne Holiday Apartments have many modern, fully furnished self-contained apartments within the Melbourne CBD and Docklands that are ideal for both short-term holiday rental and long-term corporate accommodation.

With us, you enjoy luxury 4-star equivalent apartment accommodation in excellent central locations in Melbourne for a very affordable price. Our rates are extremely competitive compared to similar hotel or serviced apartment alternatives, with no downside in terms of the facilities and service we provide.

Plus, whether you’re on a family vacation, visiting friends, working in the city or attending an event, we ensure your stay with us is both comfortable and enjoyable – we are there for you 24/7.

We are a well-established business whose goal is to exceed your expectations in the accommodation we provide and the services we deliver.

Try us – you won’t be disappointed.

There is no reception desk at any of the buildings where we provide accommodation, but we provide a 24-hour offsite manager who will meet you on your arrival in the building foyer and who is always just a phone call away throughout your stay.

Katrina is available to meet your needs at any time – to contact her, simply call 1800 934 945 (locally) or +61 410 574 183 (internationally).

Check in: 2pm – 9pm, (arrivals after 9pm can be accommodated, but additional costs may apply).

Check out: before 10am.

Early check-ins or late check-outs can be organised but we cannot guarantee them. Please ask.

Katrina or one of her team is available to meet your needs at any time, 24/7 – to contact her during your stay, simply call 1800 934 935.

Terms and Conditions. These Terms and Conditions can be varied, but only by arrangement with us in writing.

If you require an emergency service such as an ambulance or the police while at the apartment, you should contact the required organisation directly by calling 000.

Once the emergency service is on its way, please contact Katrina (1800 934 935) so she can do what she can to assist with the emergency.

About our apartments

All our Melbourne apartments are self-contained and fully furnished to a luxury 4-star standard. They are located in the Melbourne CDB or Docklands, and walking distance to key Melbourne attractions including Etihad Stadium, Melbourne Convention Centre, Crown Casino and Melbourne Aquarium.

All our properties have:

  • modern-styled 1, 2 or 3 bedrooms
  • high-quality furnishings of a 4-star standard
  • fully equipped kitchen (full-sized fridge), lounge room and dining areas
  • large screen TV and DVD player
  • fresh linen and towels of a 4-star standard
  • 1 or 2 bathrooms
  • laundry facilities (including washing machine and dryer)
  • air-conditioning and central heating
  • intercom and electronic door entry system
  • lift access

Most of our apartments have:

  • Wi-Fi and cable television (Foxtel) included
  • under-building car parking (available on request)
  • fitness centres, including swimming pools, gyms and hot tubs
  • amazing city or river views

Each apartment we have available is listed here Properties, and our listing includes full details of what is in each specific apartment and pictures of the actual apartment.

Our apartment rates include toiletries and a coffee, tea and milk starter pack, all utility bills, and a clean and service weekly (for stays of two weeks or more).

No, not unless you request additional services during your stay.

Do I have to pay for cleaning when I leave?
No, this is included in our rates. However, you are required to leave the apartment in a similar state to its condition on your arrival.

Is there an internet service?
All apartments have Wi-Fi available in all areas. For most apartments this is included as part of the accommodation rate; for the others it’s an added service available at a charge of $10 a day. The accommodation listing will indicated whether Wi-Fi is included in the rate.

What about Foxtel?
Foxtel is available in some of our apartments and is included in the apartment rate where it is available. The accommodation listing will indicate whether Foxtel is available in the apartment.

Is there a car park included?
An under-building car parking space is available at all of our apartments on request, at a charge of $15 per day (maximum height clearance 2.1 metres).

Please note that to obtain a car parking space you need to book this space with us at the time of booking or at the latest 24 hours prior to your arrival.

A second car space is sometimes possible but we can’t guarantee it – if you request a second space, we will do our best to find it for you at the same additional rate.

The under-building car parking spaces in all of our buildings are accessible by remote control and lift access.

Do you provide high chairs and/or portacots?
Yes. High chairs and portacots are available on request at no additional charge. However, cot linen is not provided.

Can we change the bedding configuration?
Yes, where possible we will accommodate your needs, but this needs to be requested at the time of booking or at the latest 48 hours before your arrival.

The accommodation listing will indicate an apartment’s standard bedding configuration and the alternative options available.

What other services can you provide?
Melbourne Holiday Apartments offers a range of guest services to make your stay even more enjoyable.

Our services include food and beverage crates specially designed to make your stay as easy as possible, laundry and dry cleaning services, nanny/babysitting services and children’s equipment rental (pushers, car seats).

We also offer an Airport transfer service and a Limo service between Melbourne’s airports and your apartment.

These additional services need to be booked prior to your check-in or well in advance of your departure if you wish to use them.

For more details, please go to our additional services page.

No, this is included in our rates. However, you are required to leave the apartment in a similar state to its condition on your arrival.

All apartments have Wi-Fi available in all areas. For most apartments this is included as part of the accommodation rate; for the others it’s an added service available at a charge of $10 a day. The accommodation listing will indicated whether Wi-Fi is included in the rate.

Foxtel is available in some of our apartments and is included in the apartment rate where it is available. The accommodation listing will indicate whether Foxtel is available in the apartment.

An under-building car parking space is available at all of our apartments on request, at a charge of $15 per day (maximum height clearance 2.1 metres).

Please note that to obtain a car parking space you need to book this space with us at the time of booking or at the latest 24 hours prior to your arrival.

A second car space is sometimes possible but we can’t guarantee it – if you request a second space, we will do our best to find it for you at the same additional rate.

The under-building car parking spaces in all of our buildings are accessible by remote control and lift access.

Yes. High chairs and portacots are available on request at no additional charge. However, cot linen is not provided.

Yes, where possible we will accommodate your needs, but this needs to be requested at the time of booking or at the latest 48 hours before your arrival.

The accommodation listing will indicate an apartment’s standard bedding configuration and the alternative options available.

Melbourne Holiday Apartments offers a range of guest services to make your stay even more enjoyable.

Our services include food and beverage crates specially designed to make your stay as easy as possible, laundry and dry cleaning services, nanny/babysitting services and children’s equipment rental (pushers, car seats).

We also offer an Airport transfer service and a Limo service between Melbourne’s airports and your apartment.

These additional services need to be booked prior to your check-in or well in advance of your departure if you wish to use them.

For more details, please go to our additional services page.

Making a booking

Simply locate the apartment that meets your needs on our website, check for availability, and follow the online booking system from there – your booking will be made instantly.

If you have any problems at all with the booking system, please contact us directly on 1800 934 935 (locally) or +61 410 574 183(internationally), or email reservations@melbourneholidayapts.com.au.

We require a deposit equivalent to the cost of a one-night stay to secure your booking. This can be made easily through our online booking system using your credit.

 

We will charge the balance of the total cost of your booking to the credit card you used for your deposit seven days prior to your arrival.

If you would prefer to pay this balance by direct debit, please ensure you make this direct debit payment to us at least seven days before your arrival. If you do make a direct debit payment, please use your booking number as the reference number for your payment and email us with payment confirmation as soon as the payment is made.

Our bank details are as follows:
Account name: Waterfront Management Group
BSB: 013 265
Account number: 286632328

The minimum is three nights – we welcome any booking for three nights or longer.

Our long-term stay apartments are great for corporate use and are for stays of 28 days or more. You can stay as long as you like at these apartments and we will guarantee to hold the accommodation rate for up to 12 months (there are no special event surcharges or block-out dates).

Your apartment will be serviced and cleaned weekly throughout your stay, including fresh linen and towels.

Yes, if you have any problems making a booking or have further questions, please contact us on 1800 934 935 (locally) or +61 410 574 183 (internationally), or email reservations@melbourneholidayapts.com.au.

If you used an external website, please contact your booking agent (i.e. booking.com) who will notify us of the cancellation.

If you booked directly with us, please notify us immediately if you need to cancel your booking.

If you cancel at least seven days before your booked arrival date, we will refund your deposit.

All our apartment complexes have electronic door entry systems. To gain entry you need an access key.

It is essential you contact your offsite manager Katrina (1800 934 935) 24 hours prior to your check-in date, and confirm your arrival time. This is to ensure you will be able to access the building on your arrival.

Katrina or another representative from our business will meet you in the foyer or outside the main doors of your building at the agreed arrival time. We will wait for up to an hour for you to arrive.

If we are required to make a second check-in time for whatever reason, a $50 check-in fee will apply. It is important you inform us of any delays in your expected arrival time to avoid this additional fee.

Please contact Katrina on 1800 934 935 (locally), or +61 410 574 183 (internationally), or email katrina@melbourneholidayapts.com if you experience any problems or delays on the day.

Check In

You can check in any time between 2pm – 9pm on your arrival day. Arrivals after 9pm can be accommodated, but additional costs may apply.

Earlier check-ins can sometimes be organised but we cannot guarantee them. Please ask.

The person whose credit card was used to make the booking must be present at check in and be able to provide photo ID. If this person is not staying, we require a credit card authority to be signed by this person prior to check in. You can download the form here.

An additional security bond will also be pre-authorised on a credit card at check in of $500 to $1,000, depending on the property you are renting. After the apartment has been checked following your departure, the pre-authorisation for the security bond will be released.

If a credit card is not provided for this security bond, a cash security deposit of $500 is required.

This is standard practice when renting accommodation. Your security bond will be returned to you on your departure if the keys are returned and the apartment is in good condition, as per our terms and conditions.

Please contact Katrina on 1800 934 935 (locally), or +61 410 574 183 (internationally), if you experience any problems or delays on the day.

Some things you can’t do in the apartment

All our apartments are non smoking. You can smoke on the apartment balcony, provided the balcony door is closed when you do so. However, please be respectful to your neighbours if you do smoke on the balcony. You cannot throw cigarette butts over the balcony at any time.  If you do smoke in our apartments, an additional cleaning fee of $250 will be deducted from your bond at the end of your stay.

Pets are not allowed at our apartments unless specific arrangements have been made in writing with us prior to your arrival.

Sorry no, not on any level – this is a really important restriction for us.

Use of the apartment for an event or a party will result in the loss of your security bond and/or additional payments. We also reserve the right to terminate your booking without refund should you do so.

Departure

You need to check out of your apartment before 10am. Later check-outs can be organised but we cannot guarantee them – they need to be pre-arranged with us.

While your accommodation rate includes the cost of a clean following your departure, you need to leave the apartment in a similar condition to how you found it on your arrival.

Please leave the keys on the kitchen bench (you need the security fob to get in and up to your apartment, but not to leave). The cleaners will arrive some time after 10am.

If you have a car then the procedure is slightly different, as you will need the security fob to get out of the building car park. Please confirm the procedure for departure with our company representative when they meet you at check in.

At check in you will be given two sets of keys and security fob – the key gives you access to the apartment and the security fob access to the building and the building facilities (fitness centre/swimming pool).

If you lose one or both of these keys, please contact Katrina immediately (1800 934 935) so the security issue can be addressed.

If the keys are unable to be located, the apartment locks will need to be changed and this expense will be taken from your security bond.

We are unable to store any luggage for you prior to your check in or after you check out.

There are luggage storage lockers at Southern Cross Station, which is reasonably close to most of the apartments we offer, and this could be worth considering if this is something you require.